Welcome

The price of the service will depend on a few factors. In general, the price depends on the size of the property, the frequency of the cleaning service and what type of clean is required. 

1) Full kitchen clean (dishes washed, sink cleaned, counter tops and cabinet faces wiped + stove top cleaned and de-grimed)  

2) All surfaces are dusted and wiped  

3) All Floors are swept, mopped and/or vacuumed  

4) Bathroom clean (complete toilet clean, shower, handles, tub, drain, base of toilet)  

5) Bedroom (wipe shelving, nightstands, bed frames, and tidying up of bed)

1) Everything included in a regular clean  

2) All window sills and baseboards cleaned  

3) Back splashes and faucet fixtures polished  

4) Light switches and door handles  

5) Detailed dusting  

6) Light organization of all rooms (for detailed organization, you must select an add-on)  

7) An extra overall hour included for high detail areas.

1) Everything included in a deep clean  

2) Additional time on every area to return the home to its original state (or as close as possible)  

3) Four (4) pre-selected Add-on services included in the price (oven, walls, microwave, and inside cabinets)

We require a 2 day lead time for new bookings at this time. 

Yes.

Vacuum, broom, mop, ecofriendly cleaning products (e.g. Blueland, Green Llama, Zogics are some examples), microfiber towels, and any other tools we find necessary to make your space really shine!

Please select all required tasks, appropriate sq. footage and service type when booking. The system is programmed to inform our cleaners of how much time to spend per clean to restore your home's cleanliness.

Payments are taken via credit or debit card if the online booking platform is used; if you are a recurring clean customer, we would take a payment or pre-authorized charge for the initial clean and all subsequent cleans are charged immediately after the appointment.

If you are a “cash/check” customer (not using card on file), you will receive an invoice via text or email. If payment is not received, any payment methods saved in your account may be charged 48 hours after the service concludes. 

A deep clean is recommended for all first time cleanings by EcoShine. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a regular clean.

Cancellation Policy: If you cancel within 24 hours of the appointment, you will be charged the full cost of the service.   We recommend simply rescheduling to avoid penalties - For reschedules, you may reschedule at any point in time before the appointment.  Please note: If the reschedule is made within 24 hours of your appointment, your method of payment on file will be charged for the full amount of the service, to be applied to your rescheduled date/time.

The same cancellation/reschedule policy applies for recurring cleans. 

No, we do not.

Although we will try to honor this upon request, sometimes it is not possible. To aid in smooth transitions of responsibility, we keep notes of specific nuances related to your property in our system.

No not at all, However, please make sure our cleaners are able to get inside the home at time of arrival. When booking on our form, you can make a note of any access requirements when booking as well as exit instructions (i.e. place key back under mat, go out through the back door, etc.)

We are registered to operate in the State of Texas and are fully insured.

This seldomly occurs, but accidents do happen. Please contact our office immediately to work with our contractors’ insurance to get the object of value replaced.

If you are not happy with the service for any reason, please call us immediately for further instructions - this means the same day of the clean. A “return” clean appointment must be made within 2 business days of the original appointment.

Your card may be pre-authorized immediately for the service amount plus applicable taxes. The card will be charged immediately following the appointment.

When booking over the phone we will send you an email with all of your booking info. You can also create or Login to your account on the website using the login information you created after booking your initial clean. If you do not have a login, click ‘Sign Up’ to create one.